Terms and Conditions
Our website address is: Sarahjenkinsceramics.net
This policy also explains your rights and how you can see, update or delete your personal data.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
To make it easy to understand what information we collect about you we have divided the policy into the method by which you and others get information from us/ interact with us:
Third party services we use for communication/marketing (social media and email marketing)
Direct contact/communication (via email, phone, letter)
WHEN YOU USE OUR WEBSITE
We use website log files, cookies, and Google analytics to gather information about how people use our site. By using these we may collect the following information:
We do not collect or store your name or address in our website analytics. The information that we do collect helps us investigate whether our website meets its users’ needs as well as to evaluate how our website can be improved. We store information about what pages you visit, how long you are on the site, how you got here and what you clicked on.
Log files generated automatically by the web server store your IP address, the date a page is accessed and the URL of the page visited. Your IP address is a numeric label assigned to a device connected to the internet, which can be used to estimate a geographical location.
A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. your computer or smartphone) when you access a website. It allows the website to recognise your device and store some information about your preferences or past actions.
The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors to our website and enable us to analyse how visitors move around the website when you are using it. This helps us to improve your experience of our website, for example by making sure you can find the information you are looking for easily.
For further information on cookies, please visit
You can set your browser not to accept cookies and the above website tells you how to remove them from your browser. However, please be aware that in a few cases some of our website features may not function as a result.
WHEN YOU PROVIDE PERSONAL DATA VIA OUR WEBSITE
SUBSCRIBE TO E-NEWSLETTERS or COMPLETE ENQUIRY/CONTACT FORMS
Data collected via online contact/enquiry forms is only done with your consent and is retained on a secure database. We store this data indefinitely after your last communication with us, unless you withdraw consent. If you withdraw consent it will be deleted within a month.
WHEN YOU USE OTHER SERVICES (LIKE FACEBOOK) TO INTERACT WITH US
When you use a social media platform, details about how your personal information is held, is described within the relevant social media policy, such as Facebook (https://www.facebook.com/policy.php) or Twitter (https://twitter.com/en/privacy)
FORMS ON SOCIAL MEDIA
If you send us a private or direct message via social media the message will be stored by our provider for 3 months and then confidentially destroyed. It will not be shared by any other organisations.
Our legal basis for processing this information is contract and we do so to fulfil a service to you.
You can sign up for our e-newsletter via social media, please see the ‘subscribe to e-newsletter’ section and the terms presented in the service at the point of sign-up.
If you book or pay for any products or services through our website, we will collect personal information in order to take the necessary steps in preparation of, or to fulfil our obligations under, a sales contract:
a) Payments – provide communications about products and services being provided to you (and others if their personal information is provided by you);
b) Account updates – send details of a sales agreement, usually via email;
WHEN YOU CONTACT US DIRECTLY
WHEN YOU PHONE US
We do not collect caller line identification information when you call us. We will only collect personal information that you consent to and provide to us in order to deliver a service.
WHEN YOU EMAIL US
When you contact us via email, we will retain your email and our response to it indefinitely in order for us to refer back to the service we have provided or to help answer a future query you may have. If you wish to be removed from our email contact list please contact us via the email below and the information will be confidentially destroyed.
WHEN WE CONTACT YOU
We may email you regarding a contract, service, booking or in response to a request, you have made. Your data will be stored for the purpose and time required to fulfil this.
We only send emails to you promoting our products and services where we have your consent. The legal basis for this is legitimate interest.
We store this in a secure database for five years after your last communication with us, unless you withdraw consent. If you withdraw consent, we will delete your data within a month.
We only communicate to you via post where we have your prior consent. Our legal basis for processing this data is consent.
We store this information for five years after consent has been withdrawn or we no longer believe it in your interest.
Under the General Data Protection Regulations, you have rights as an individual which you can exercise in relation to the information we hold about you.
Read more about your individual rights on the Information Commissioner’s Office website.
ACCESS TO PERSONAL INFORMATION
Under the General Data Protection Regulations you have the right to request a copy of the information that we hold about you. If you would like a copy of the personal information that we hold about you, please make a ‘right of access’ request using the online form you can find in this website.
LINKS TO OTHER WEBSITES
We keep our privacy notice under regular review.
This privacy notice was last updated on 24 December 2019.
You can access this policy at any time through the link at the bottom of our websites and from any e-newsletters you are subscribed to.
HOW TO CONTACT US
Sarah Jenkins strives tries to maintain the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
We want to make sure that your personal information is accurate and up to date. Therefore you can also contact us at any time to ask us to correct or remove information that you think is inaccurate.
Email via the contact form on this website
Telephone: 01799 540 644
Online shop Terms and Conditions
Refunds and Returns
I do my best to accurately depict and describe the items in my shop and I ask that you keep in mind that all items are made by hand, are unique and by nature of their making and firing have slight imperfections and variations.
However, if you are unsatisfied with it or you have just changed your mind you must let me know immediately as I do not accept unauthorised returns under any circumstances. The work must be returned is in its original condition (unused and unmarked) and sent to me within 14 days of receipt, in order for me to arrange a refund. Please ensure you get proof of postage as I cannot accept liability for loss of returns in the post. Please note I am unable to refund postage costs on returns.
I do not exchange merchandise that reaches you in good condition.
If you wish to return the piece to me, please contact me first so that I can advise you about repacking the work.
In the unlikely event that the goods are damaged during postage to you, please let me know as soon as they arrive. Ideally, if the box looks damaged please take photographs as you unwrap the work. If you do not report this immediately then I will not accept any responsibility for the damage and am not obliged to reimburse you.
Any refunds due will be made within 14 days of the work being returned to me.
TERMS OF SERVICE
This website is operated by Sarah Jenkins Ceramics, The Studio, 20 Rook End Lane, Debden, Saffron Walden, Essex CB11 3LR. By visiting my site and/or buying something from me, you agree to be bound by the following terms and conditions including those set out in my ordering guide and any additional terms and conditions and policies I make reference to or link to. These terms apply to all users of the site, please read them carefully before accessing or using my website. If you do not agree to all the terms and conditions of this agreement, then you may not use the website.
OUR PRODUCTS & SERVICE
Our Products are sold subject to their product descriptions. I take care that these are as accurate as possible but occasionally they may contain inaccuracies, omissions or typographical errors. Likewise these may affect promotions, offers, product shipping charges, transit times and availability. As such all of the information on this website, including product descriptions, may not always be accurate when you place an order. In such cases we will try and contact you to resolve the issue but we reserve the right to: correct any errors, inaccuracies or omissions; change or update information; withdraw the produce from sale or cancel orders without prior notice. I am not responsible if information made available on this site is not accurate, complete or current. From time to time I may change the design and specification of my products, and product descriptions and prices are subject to change without notice. I may also withdraw products from sale without notice. I try and deliver the best service I can but occasionally I may need to take the site offline for maintenance or updates.
REFUSAL OF TRANSACTION
I reserve the right to refuse any order or refuse service to anyone, for any reason at any time. In the event that I need to make a change to or cancel an order I will attempt to contact you with the information you have provided. In using my site, you agree to provide current, complete and accurate billing and shipping information for all purchases made at my store and that your use of, or inability to use, the service is at your sole risk.
Links on this site may direct you to third-party websites that are not affiliated with me. I am not responsible for their content or liable for any harm or damages related to the purchase or use of anything you may buy from them. I am also not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
All payments on my site are processed by Square.
I take all reasonable steps to protect your personal details. However, I cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold me responsible for any breach of security unless this is due to my negligence or wilful default.
This web site and our work and products within it are copyright of Sarah Jenkins Ceramics. No part of the site or its content may be reproduced or distributed without our written permission.
Sarah Jenkins Ceramics,
20 Rook End Lane, Debden,
Saffron Walden, Essex, CB11 3LR